How long will it take to receive my item?
(skateboards are in stock and ship priority mail or UPS, unless listed as a pre-order. There is a general date range listed for pre orders but we’re at the mercy of the factory)
Our shirts are printed as customers place orders. Typically they are shipped and received by the customer within 7-12 days for US orders.
During the busy Christmas season it can take a bit longer. 3-6 business days (or more) for production PRIOR to shipping. (shipping can take 5-7 days in the USA and up to 2-3 weeks internationally--sometimes longer. Not ALL European orders are trackable as our shippers use Ascendia/TNT etc. Some combinations of color/size can take longer. Most shirts ship from Detroit.
Orders are typically sent UPS or USPS, sometimes UPS transfers the package to UPS Mail Innovations in conjunction with your local post office. Tracking is not great at that point.
Please contact us PRIOR TO ORDERING if you need something quicker, we can often use a different printer and send you a custom invoice. Orders placed outside of a custom invoice (ie REGULAR/NORMAL orders) are automatically sent via App to fulfillment and typically CHANGES CANT BE MADE AFTER THE ORDER IS PLACED.
International orders take longer. Tracking info may not be available for your country. See above for holiday production times. During non-holiday time periods your order should be produced the same as US order but shipping times will vary depending on where you live. This is out of our control and unfortunately, worldwide shipping and tracking leaves something to be desired, at this shipping price point.
You will receive an email and tracking once shipped. Sometimes for Canada and other non-US locations, our printer uses TNT which seems to sometimes not have a tracking number.
We offer WORLDWIDE shipping.
How is the fit?
The shirts we use are very soft and the fit is true to size, with the exception being our Tri-blends which run small, so we recommend sizing up 1 size.
What are your terms of service?
What is your refund policy?
If your item arrives with a print issue, please provide good pictures and it will be reprinted, with no need to send back.
We do not offer refunds on clothing as they are all custom made. For size issues we will do an exchange.
Other issues can be discussed but generally we do not refund on clothing as they are custom made items.
***we do not refund shipping fees****
Email Thebeard@toolanddyedesigns.com with your order number to discuss, within 14 days of receiving your shirt.
If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue. Please save packaging and provide photos.
Clothing orders cannot be cancelled as 99% of our shirts are custom made as ordered and processing starts within 10-20 minutes of you placing your order.
To exchange your purchase due to a size issue simply contact us for the return address. Production of the replacement item will begin when we receive the item you’re sending back. Your exchange will ship after the production time of 3-6 business days. Please note, customer is responsible for return shipping unless original item is defective or damaged in shipping.
Can Tool and Dye products be purchased elsewhere?
Yes. In the Seattle area, our shirts are available at Group2 Motorsports in Ballard. A limited supply is also available directly from the Beard---please email or message us to meet up.
Do you offer wholesale or collaborations?
Yes, that can be discussed. We are always looking for brands/shops to work with. Please contact us.